OpenTrust - Careers

Trainer

The Trainer's role is to educate partners and customers about OpenTrust products and solutions. The Trainer is responsible for building and maintaining the training program for all OpenTrust products. The Trainer should propose training sessions of all types including Webinars (online training), regular product training on OpenTrust premises, as well as custom training either onsite or offsite for customers and partners.

This role requires excellent customer interaction and multi-cultural communication skills. The Trainer must be able to deliver training to different nationalities in various locations.

KEY RESPONSIBILITIES:

Deliver OpenTrust Catalog training courses
Deliver onsite training at customer or partner offices
Create and maintain training material in accordance with product road map
Create new training offers
Maintain training labs
Manage all training logistics
Manage and proctor exams certifying partners and customers

SKILLS AND QUALIFICATIONS:

Good oral and written communication skills in both French and English
Excellent document presentation skills
Experienced trainer with excellent presentation skills and ability to motivate audience
Organized, self-confident, curious and diplomatic
Able to work under pressure and anticipate
Extensive technical knowledge about enterprise solutions including VPN and firewalls, LInux RedHatand Suse, Microsoft AD and SQM, Web servers and application servers, database solutions
Extensive technical knowledge about security solutions and techniques including smart cards and badges, PKI, digital signatures, encryption, authentication, standards and protocols (SSL, X.509, IPSec, etc.)
Degree in IT security
CISSP certification or equivalent preferred
First experience required in a similar role, preferably with a software editor

Reporting Line: Director of Services

For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Trainer in the subject of your email.

Technical Support Engineer

The Technical Support Engineer is a member of the OpenTrust Customer Support team that handles our customer service requests (end-users), partners. The main responsibilities of the Technical Support Engineer are to ensure that customer satisfaction is high and that service tickets are being resolved in a timely manner.

KEY DUTIES AND RESPONSIBILITIES:

Respond to customer service requests for OpenTrust technical Level-2 and Level-3 product issues
Check maintenance validity
Provide immediate solutions when available
Reproduce issues on local environment
Escalate reproduced issues to engineering team for workaround/hotfix
Test and provide customer with workaround/hotfix
Keep customer informed during the entire process
Ensure overall customer satisfaction
Involvement in different shift rotations (morning shift, core shift, late shift)
Communicate with OpenTrust internal departments (presales, professional services, sales, product management, engineering etc) so as to address customers' issues efficiently.

REQUIREMENTS:

Motivated, curious and ambitious self-starter who can "hit the ground running"
Diplomatic, with ability to demonstrate customer empathy and good problem solving skills
Common sense and organizational skills so as to efficiently address challenging issues in a high tech environment
Methodological troubleshooting and multi-tasking skills
High level of expertise in the latest technologies to support customer projects

TECHNICAL SKILLS

Security/ Cryptography
Certificate Authority experience (Microsoft, Verisign, Entrust)
Database experience (MS SQL, and /or Oracle)
Directory experience (LDAP, ActiveDirectory, eDir, Sun ONE, Critical Path and OpenLDAP)
Operating system experience (Windows, Solaris,Linux and Mac OS X)
Programming and/or scripting experience preferred
Web authoring environment experience (Active X, Apache, Tomcat) preferred.

Reporting Line: Director of Services

For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Technical Support Engineer in the subject of your email.

Technical Consultant

The individual in this position will be responsible for deploying and integrating complex OpenTrust solutions for customers and partners across all market segments. This includes tasks such as technical consulting, integration development, deployment, documentation, solution design, training and knowledge transfer. The Technical Consultant will work closely with the allocated project team as well as other OpenTrust departments and will be the main technical contact for customers and partners.

This position requires extremely strong technical skills and the ability to interact and communicate with people from different places and cultures. As a chargeable consultant for a leading digital security company, you will be expected to provide the best possible technical expertise regarding OpenTrust technology as well as integrated components such as LDAP directories, databases, smart cards, Physical Access Control systems, web applications VPN solutions, Identity solutions and much more.

KEY RESPONSIBILITIES/SKILLS:

Deliver OpenTrust solution integration, deployment and training
Deliver general technical consultancy including configuration assistance, troubleshooting
Act as technical contact for customers during project implementation
Deliver technical documentation throughout the complete project delivery cycle
Deliver custom developed software to allow integration between OpenTrust products and third party systems

QUALIFICATIONS:

A minimum of 5 years higher education with a background in IT or IT Security preferable
CISSP certification or similar certification preferable
Ability to communicate effectively both verbally and in written French and English
Ability to write technical documentation
Experience in Perl, Java and C++ programming
Understanding of software development methodologies, prototyping, tools and languages
Understanding of large heterogeneous enterprise networks and systems such as VPN systems and firewalls, Linux RedHat and Suse, Microsoft AD and SQL, Web application servers, databases.
Understanding of products from the computer security market that employ one or more of the following: Smart cards, badges, PKI, electronic signatures, encryption, authentication, relevant security protocols and standards (SSL, X.509, IPSec, etc.)

Reporting Line: Director of Services

For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Technical Consultant in the subject of your email.

Partner Manager SER & Middle East

The Partner Manager is exclusively dedicated to partners and is responsible for developing OpenTrust revenue through international partnerships. He/she is also in charge of training, coaching and supporting the partner throughout the sales cycle with the aim of making the partner self-sufficient.

REQUIREMENTS/SKILLS:

Able to build credibility in front of an audience
Able to work with extended teams (marketing, presales, legal etc.)
Differentiate OpenTrust's value proposition from the competition
Able to resolve conflicts and manage priorities
Able to think "outside the box"
Able to execute across time zones
Must be prepared to travel both in France and internationally
Must possess previous partner interaction experience, good communications skills and a sense of humor.
Must be fluent in English and/or German

Reporting Line: VP, International Sales
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Partner Manager Southern Europe and Middle East in the subject of your email.

Technical Partner Manager

The Technical Partner Manager is exclusively dedicated to partners. He/she is responsible for increasing OpenTrust technical awareness and mindshare within the partner's organization. He/she is also in charge of training, coaching and supporting the partner in all technical aspects of the sales cycle with the aim of making the partner self-sufficient.

REQUIREMENTS/SKILLS:

Able to build credibility in front of an audience
Differentiates OpenTrust's value proposition from the competition
Able to resolve conflicts and manage priorities
Able to think "outside the box"
Able to execute across time zones
Must be prepared to travel both in France and internationally
Must possess previous partner interaction experience, good communications skills and a sense of humor.

Reporting Line: VP, WW Sales
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Technical Partner Manager in the subject of your email.

Presales Consultant

This Presales Consultant position acts primarily as a presales evangelist, promoting OpenTrust's value proposition effectively in front of all audiences and demonstrating its unique value based on the audience.

REQUIREMENTS/SKILLS:

Able to create enthusiasm and credibility in front of an audience
Able to express oneself fluently in English (written and oral)
Differentiates OpenTrust's value proposition from the competition in the market
Able to qualify customer requirements and build a unique value pitch specific to them
Can work under pressure to meet tight deadlines
Able to travel both in France and internationally
Ability to work with the press and previous experience
Must be a team player with a sense of humor and creativity.

Reporting Line: VP, WW Sales
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Presales Consultant (Evangelist) in the subject of your email.

Presales Consultant - Bid Manager

This Presales Consultant position is primarily in charge of managing the entire Bid/RFP process in order to deliver the most competitive proposal back to the customer.
He/She interacts and coordinates with all departments and team members (such as sales, presales, product managers, R&D) in an appropriate and timely manner in order to meet tight deadlines and to exceed the expectations of the customer on all levels.

REQUIREMENTS/SKILLS

Creates and consolidates all relevant resources in order to formalize a high quality response to an RFP
Differentiates OpenTrust's value proposition from the competition in the response
Able to express oneself fluently in both French and English (written and oral)
Can work under pressure to meet tight deadlines
Able to travel both in France and internationally
Have previous work experience of working with partners/SI//VARs
Must be a team player with a sense of humor and creativity

Reporting Line: VP, WW Sales
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Presales consultant (Bid Manager) in the subject of your email.

Technical Account Consultant

The Technical Account Consultant acts primarily as a Technical Account Manager taking personal responsibility for customer satisfaction, ensuring that OpenTrust Services and Technical Support are delivered in a highly professional way with the aim of establishing long term relationships with OpenTrust customers.

REQUIREMENTS/SKILLS

Develop strong customer relationships and proactively participate in permanent contacts with customers in order to anticipate/avoid potential future issues
Have a detailed knowledge of the customer's environment (both technical and organizational)
Identify potential areas where OpenTrust technology could provide added value to the customers
Understand customer needs, identify product enhancement and be the customer advocate at OpenTrust R&D and Product Management teams
Conduct regular meetings and reviews with customers
Ensure the highest levels of Service and Technical Support at all times, particular during escalation times
Be accountable for customer satisfaction

QUALIFICATIONS:

5 years of higher education with background in engineering
Previous Solution/Product Delivery experience with a software company is a must
Able to build long lasting relationships with the customers as part of excellent interpersonal skills
Able to work efficiently under pressure and deal with high levels of stress
Solid technical background ( Java, SQL and SOA)
Fluent English and French (knowledge of other continental languages is a plus)
In-depth knowledge of security software solutions (PKI, Card Management, Digital Signature) is a plus.

Reporting Line: Director, Professional Services
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Technical Account Consultant in the subject of your email.

Senior Project Consultant

This position will support and provide expert advice to customer or partner teams from the initial stages of customer projects through to the deployment of OpenTrust software solutions. You will lead the OpenTrust project team to ensure successful implementation of OpenTrust software.
As the main contact point for the customer or the partner, the Senior Project Consultant will ensure project delivery and strive to exceed customer satisfaction

REQUIREMENTS/SKILLS:

A minimum of at least 4 years experience in consulting / project management for large corporations and administrations
Strong communication and presentation skills
Good knowledge of security software solutions (PKI, Card Management, digital signature) is a plus
Must possess excellent communication and managerial skills and be able to develop and manage solid customer/partner relationships
5 years higher education with a background in engineering
Fluent English and French (knowledge of other continental languages is a plus)
Travel up to 3 days a week is required.

Reporting line: Director, Professional Services
For immediate consideration, please send your CV to careers@opentrust.com
Important: Please mention Senior Project Consultant in the subject of your email.