Customer Support at OpenTrust is of the upmost importance; Customer satisfaction is key.
The OpenTrust Technical Support team is composed of experienced technicians with extensive knowledge of OpenTrust products due to their involvment in R&D product qualification activities.
The different OpenTrust Technical Support Packages are designed to provide the ideal level of support for each customer depending on the solution implemented and deployed.
OpenTrust proposes several support contracts with dedicated Service Level Agreement (SLA):
- STD - Standard – Standard support
- PRV - Privilege - Privilege support
- EXC - Exclusive – Exclusive support
OpenTrust also proposes extended support:
- 24x7 - Premium Access – 24/7 access to support services
The table below lists the services proposed per contract.
Privilege support includes Standard support services. Exclusive support includes Privilege support services.
| Options | |
|---|---|
| Standard | Software product download |
| Access to software product maintenance releases | |
| Online support | |
| Unlimited access to Technical Support Center | |
| Access to the OpenTrust Support Knowledge Base | |
| Privilege | OpenTrust Support Center remote access to customer environment |
| Pro-active information about OpenTrust products | |
| Incident management with priority | |
| Pro-active support management | |
| Highest priority tickets | |
| Monthly support report | |
| Exclusive | Dedicated Technical Account Manager (TAM) |
| Quarterly onsite TAM visit with report | |
| Onsite emergency technical assistance | |
The OpenTrust Support Desk is open from Monday to Friday from 9am to 6pm CET
- Telephone
+33 (0)1 44 42 00 30 - E-mail
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